TERAVoice Server 2004

TERASENS is proud to announce the release of its new telephony server platform TERAVoice Server 2004. TERAVoice is going to leverage new and unprecedented features incorporated into a single product. Scaleable from a single-line SOHO deployment up to a multi-server solution offering several E1 or T1 lines, TERAVoice is able to fit virtually any environment.

The main fields of use are Interactive Voice Respons IVR Systems, advanced Voice-Mail, ACD Queues for hotlines can call centers and VoIP Gateway functionality.

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About TERAVoice

TERAVoice is going to leverage new and unprecedented features incorporated into a single product. Scaleable from a single-line SOHO deployment up to a multi-server solution offering several E1 or T1 lines, TERAVoice is able to fit virtually any environment.

Unified Messaging  

In a world of information and communication with increasing requirement in terms of productivity and flexibility there is a growing demand for efficient messaging and communication solutions. The goal is to target all kind of communication like e-mail, voice messages, fax, SMS, telex and others to a single location, usually your e-mail inbox. While solutions exist trying to offer all services in a single product, support for each single transport medium often lacks full featured capabilities. TERAVoice in contrast is specialized in telephony services providing flexible support for integration with other messaging systems, allowing customers to continue using the platform of their choice.

Benefits  

TERAVoice can increase productivity by optimizing telephony communications. Never miss a call and get instantly notified on your mobile phone, on your pager or via e-mail. Increase customer satisfaction by optimizing hotlines with voice menus and managed waiting queues and create custom IVR solutions in order to cut down cost for call agents. With its MMC-based management console, TERAVoice can be administered and monitored easily, even from remote computers. For smaller configurations no dedicated server is needed, simply plug-in an appropriate analog or ISDN telephony board into your file-server and get your telephony solution started at very low cost, while maintaining scalability through being able to switch to a dedicated system for higher loads later.

Hardware  

Through its integrated TAPI and CAPI interfaces TERAVoice is able to support a wide range of telephony hardware starting from simple voice modem up to Multi-PRI ISDN boards or professional TAPI-based telephony boards even in mixed configurations.

Flexibility  

TERAVoice combines the ease-of-use of simple voicemail solutions and the flexibility of programmable systems. Voice mailboxes, voice menus and several other call handlers can be created with just a few mouse-clicks. At the same time TERAVoice provides an easy to understand programming interface for creation of custom Interactive Voice Response (IVR) application. Through its integrated scripting capabilities, building custom solutions is as easy as creating ASP (Active Server Pages) web pages.









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